Do you know what one of the biggest challenges most companies face in today’s tumultuous and competitive marketplace is? I’m sure you have a plethora of ideas at the tip of your tongue.
With the vast amount of difficulties businesses come up against, one of the most formidable is reputation management.
In fact, this has become a major sticking point for companies due to the internet giving everybody a voice.
In today’s post, you’re going to get a reputation.com review.
Launched in 2006, reputation.com is an online platform that helps businesses manage and maintain a robust–you guessed it–reputation.
But is this service worth it? Does it meet its customer’s needs? And should you invest your hard-earned money in this software?
These questions are all going to be answered for you. In this article, you will learn about the good, the bad, and the ugly of reputation.com to make an informed decision about whether it’s a good fit for your online business.
With that being said, here are 15 honest opinions about reputation.com that explore the pros and cons of this platform.
The Benefits of Reputation.com
Reputation.com is well-established within its industry. And as a result, there are a plethora of pros that it has going for it–so let’s begin by looking at a few of them.
1. Customers Have a High Level of Confidence
While skimming through many online reviews, one thing became apparent rather quickly. People seem to be enjoying the services that reputation.com provides.
With an overall positive customer rating of 86%, it appears that reputation.com is held in high regard by the vast majority of its clientele base.
Most people’s experience with them (generally speaking) has been positive and pleasant.
Users enjoy the simplistic approach implemented in the dashboard, the high level of customer service, and the personalized touch that they can add to their interface.
2. Has a Vast Multitude of Features
Reputation.com provides an extensive array of tools within its platform to aid businesses with cultivating their online reputation. Almost anything you can think of has been added to the index. Here are a few examples:
- Reputation management
- Reporting and analytics
- Insights
- Mobile apps
- Customer engagement
- Automated workflows
- Social media monitoring
- Response management, etc
As you can see, reputation.com is a one-stop shop for a variety of your business needs.
Its list of seemingly unending features is one of the most beneficial properties of reputation.com.
And the modest index above is just a fraction of the inventory that makes up its overall feature catalog.
3. Many Sought-After Integrations
If you’re looking for more efficiency in regards to your business, reputation.com has got you covered. You will be pleased to know that it’s chock-full of integrations to make your life easier.
A few of the integrations reputation.com offers are as follows:
- Google Play
- Apple Store
- Glassdoor
- Reviews.co.uk
- Uber
- Bing
- YouTube
- Twitter, and many others…
These integrations become centralized in your business, making it easier and more efficient to handle your workload.
Instead of reaching across platforms through various channels, everything becomes consolidated in a single place, which will make your life simple again.
For example, you can centralize your social media activities, which allows you to create or repurpose your content (or share the content of others) from your own personalized media center.
4. Large Enterprises Trust it
Large and established companies and organizations speak very highly of reputation.com. Leading enterprises such as GM, Target, US Bank, Jaguar, Ford, etc., have all given their stamp of approval.
This high-quality level of social proof should ease any suspicions you may have about the company (and hopefully) leave you feeling more comfortable.
5. Ideal for Any Stage of Business Development
Whether you’re in the startup stage, the growth stage, the established stage, or the expansion stage, reputation.com has the tools to help your business get to the next level. So you can feel comfortable that you’re in good hands.
Reputation.com meets you where you are in your business journey–wherever that happens to be–and aims to guide and support you to where you want to end up.
It’s a great resource to help simplify your business life, all while assisting you with your growth and development.
6. Easy to Use
Reputation.com’s user-friendly dashboard is one of its major highlights. People want handy and foolproof programs that don’t require much effort to learn and utilize.
And this is understandable; life is hard enough as it is–the last thing you need is another complicated application thrown into the mix.
With reputation.com’s easy-to-use dashboard (as well as its simplified training program), you won’t have much difficulty getting set up and beginning the process of improving your business’s current online standing.
7. Numerous Benefits
Let’s not forget all of the useful bells and whistles, either. Reputation.com is loaded with them. Some of its most notable benefits include…
- A Streamlined Ticketing System – You can properly and efficiently oversee any problems across the multitude of channels that contribute to the operation of your business. This is done through a concentrated ticketing system that provides quick resolutions to issues and peace of mind knowing that unforeseen difficulties will be properly managed.
- Surveys To Enhance Customer Experience – Reputation.com allows for the production of surveys that will enable you to gain valuable information from the most important people in your business: your customers.
- Optimize Business Listings – Another benefit reputation.com offers the optimization of business listings. It corrects and revises any business listing inaccuracies that may have slipped through the cracks or gone unnoticed.
The Problems with Reputation.com
With all of its promising attributes, reputation.com looks like a favorable choice. But not so fast, because this platform is not without its drawbacks. Here are a few cons that were uncovered that you would want to be aware of.
1. Company Lacks Integrity
For every positive, there’s a negative, and this principle definitely applies here. Even though most reviews are promising, there are still many that may cause you to think twice about reputation.com.
In these instances, customers have complained of immoral behavior such as being double-billed for certain months, poor customer service, false promises, and the like.
Now, granted, these complaints are few and far between. However, that doesn’t negate the fact that they are still out there.
Whether this is a red flag and cause for concern or not is really up to you.
No company is perfect, and there are always two sides to every story. But when you look at this objectively, immoral behavior can–and apparently–do happen with reputation.com.
So be wary while debating and coming up with your decision.
2. No Free Version
Another con of reputation.com is there is no trial version for potential customers. Many people prefer to do a “test run” before purchasing, so this is definitely a blunder on behalf of the platform.
“You like? You buy!” It seems to be their motto. This flaw in their marketing strategy becomes apparent once you learn that many of their competitors offer free trials or free versions of their programs to allow customers to see if they like it or not.
This has been a major complaint among many of its customers.
So if you’re someone who prefers to try before you buy, then it’s probably in your best interest to take a look elsewhere before considering reputation.com.
3. They Don’t List Their Prices
When comparing the price points of different products/services/businesses, you want to know ASAP what it will cost you. Reputation.com doesn’t make this very easier to figure out.
To discover their prices, you have to either do your own research or contact them directly. But how often do you go the extra mile to call/email to infer about prices if they’re not listed on the company website?
I’m pretty confident the answer is: rarely, if ever.
This is a con if you’re trying to vet potential services based on price efficiently.
If this does not deter you, then, by all means, give them a shot. But if you like to shop around and compare before you decide, you may want to do that with other companies who are a bit more transparent with their prices as it will save you time.
However, the current pricing for reputation.com’s services could be as low as $99/year, or as high as $250/month, depending on your needs.
4. Labeled as Unprofessional
This was surprising, as reputation.com looks to be a very respectable business. But there are a few rather unpleasant and unsavory scrutinies that people had for reputation.com.
One review was from a disgruntled man who claimed to be discriminated against by the organization because of his wheelchair.
5. The Software is Slow
Due to its continuous upgrading, modernizing, and refurbishing (which is actually a good thing), reputation.com struggles with many technical difficulties. It often lags, delays, and can otherwise be slow to perform its tasks and functions.
So if you’re looking for speed, swiftness, and rapidity as it pertains to this type of software, reputation.com may not be the best choice for you.
Although this glitchiness has acted as more of an inconvenience rather than a dealbreaker among its users.
6. You Have to Pay for Each Additional Feature
This is a con because the continuous purchase of upgraded features can add up fairly quickly. Many customers who this hallmark has put off usually end up moving on to alternative platforms.
With this being the case, you need to ask yourself if this will be worth it financially.
7. Its Competitors Seem to Have the Edge
Even though reputation.com is decently fair with its pricing, its alternatives seem to offer more competitive prices. And when you look at offers by other companies, making a transition can feel like a no-brainer.
Rival companies such as Trello offer much more bang for your buck.
For example, Trello offers premium plans beginning at $12.50/month. Something to consider if the price is a big factor for you.
8. Many of the “Bugs” Have Yet to Be Worked Out
You would think an established company would have all the nuanced details in their daily operations taken care of. However, that doesn’t seem to be the case with reputation.com.
A recurring theme within their customer review space is the annoyance of serviceability in regards to its functionality.
It has been criticized for its speed being shoddy and glitchy, making for a poor user experience.
Do Reputation.com’s pros outweigh the cons?
I hope you enjoyed this reputation.com review. Despite its drawbacks, this software is a great resource for well-respected businesses and greatly valued by its over 1.6 million customers and clients.
If you’d like to learn more about reputation.com and how its services can benefit your business, be sure to visit them.
Frequently Asked Questions about Reputation.com
In the category of best online reputation management, Reputation.com competes with companies like Podium, Birdeye, Thryv, Yext, and Chatmeter.
The current pricing for reputation.com’s services could be as low as $99/year, or as high as $250/month, depending on your needs. They offer a variety of pricing and packaging options, however, they do not publish a public pricing page on their website.
Reputation.com is still a private company and has yet to file for public offering.
